signup failed

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rohrzk
Posts: 1
Joined: 02 Dec 2016, 01:20

signup failed

Postby rohrzk » 02 Dec 2016, 01:23

Hi, I'm getting the same "signup failed" error that it seems like others are getting. However no troubleshooting has worked for me yet, tried restarting and several different password types (like with numbers, capitals, etc).

I got an alpha key from massivelyop.com. Can anyone help? Thanks!

User avatar
DBrazen
Posts: 44
Joined: 19 Oct 2016, 18:25

Re: signup failed

Postby DBrazen » 02 Dec 2016, 06:23

Hello rohrzk,

We are aware of this problem and we are working on it.

For now I have to ask you to try again. If you still get this error, send us a ticket with further information (Using F3 while in log-in screen) and one of our staff members is going to help you out.

cheers,
DBrazen
Last edited by DBrazen on 02 Dec 2016, 17:47, edited 1 time in total.

Purchase
Posts: 1
Joined: 02 Dec 2016, 15:03

Re: signup failed

Postby Purchase » 02 Dec 2016, 15:06

I had the same problem so I checked the field that I copied the registration code in and it had a space in the front. It worked after I fixed that.

User avatar
hagish
Game Developer
Posts: 948
Joined: 26 Feb 2014, 12:41

Re: signup failed

Postby hagish » 11 Dec 2016, 23:46

It probably sounds weird :) but can you please copy your space with the a couple of letters around it and send it to me via PM? Something like: "key: 123" or so. Not sure if it will work but the client should normally strip the whitespaces. Perhaps I missed to add some invisible chars in the stripping list.


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