Help. "loading failed"

Discuss technical problems here & find help.
MrFede
Posts: 5
Joined: 15 Jul 2016, 22:04

Help. "loading failed"

Postby MrFede » 17 Jul 2016, 02:29

Hi devs and ppl. I can log-in and create characters in all servers, but once I enter with the character, and while loading, always at 0%, I get kick and this message:

Image

This happened me before (when it was only the EU server) and now.
I use 32-bit system. Wifi conection, and I'm from South America. What can I do?
Last edited by MrFede on 19 Jul 2016, 01:58, edited 1 time in total.

Animation
Posts: 7
Joined: 12 Jun 2016, 02:01

Re: Help

Postby Animation » 17 Jul 2016, 02:55

MrFede wrote:Hi devs and ppl. I can log-in and create characters in all servers, but once I enter with the character, and while loading, always at 0%, I get kick and this message:

Image

This happened me before (when it was only the EU server) and now.
I use 32-bit system. Wifi conection, and I'm from South America. What can I do?

Hey you man! I have the same problem I was going to post same thing :lol: , I'm from Bolivia, south america too. How I can solve this? I want to play..

User avatar
dbltnk
Game Developer
Posts: 2544
Joined: 27 Feb 2014, 12:52

Re: Help

Postby dbltnk » 17 Jul 2016, 03:02

Hey you two.

Sorry for the trouble. That is very likely due to the huge amount of people who want to play at the same time. We are working on getting this solved. If you do not make it into the game by tomorrow morning please send me an email to support@fairydist.com and I will figure out if there is another problem at work.

Thanks

Alex

MrFede
Posts: 5
Joined: 15 Jul 2016, 22:04

Re: Help

Postby MrFede » 17 Jul 2016, 03:15

Hola Animation!

Thanks Alex!

I'll keep trying.

Animation
Posts: 7
Joined: 12 Jun 2016, 02:01

Re: Help

Postby Animation » 17 Jul 2016, 14:46

dbltnk wrote:Hey you two.

Sorry for the trouble. That is very likely due to the huge amount of people who want to play at the same time. We are working on getting this solved. If you do not make it into the game by tomorrow morning please send me an email to support@fairydist.com and I will figure out if there is another problem at work.

Thanks

Alex


Thank you very much, I am trying to enter but the problem is still there, I hope I can play today.

MrFede
Posts: 5
Joined: 15 Jul 2016, 22:04

Re: Help

Postby MrFede » 17 Jul 2016, 17:42

Alright I have tried to log-in like 50 times by now from yesterday to just now, and I get the exact same thing every time. I tried in all the servers and is the same problem. Strange is that the loading page never move, it's always 0%:

Image

And then, "loading failed". I don't think is a queue problem but I don't know.

User avatar
dbltnk
Game Developer
Posts: 2544
Joined: 27 Feb 2014, 12:52

Re: Help

Postby dbltnk » 17 Jul 2016, 23:34

@Mrfede and everyone who has that problem: We're working on a fix for this. Can you please send me an email to support@fairydist.com so I can notify you when it's online? Thanks!

xxranikxx
Posts: 1
Joined: 18 Jul 2016, 20:53

Re: Help

Postby xxranikxx » 18 Jul 2016, 20:56

@dbltnk now that i can create a forum account i wanted to post in this thread to show there are more people with the same Problem - still (after the patch)

Like first time: "loading failed" after the loading screen at all Servers.

djoko35
Posts: 10
Joined: 18 Jul 2016, 21:09

Re: Help

Postby djoko35 » 18 Jul 2016, 21:11

hello, i have same problem, waiting patch.

MrFede
Posts: 5
Joined: 15 Jul 2016, 22:04

Re: Help

Postby MrFede » 19 Jul 2016, 00:28

Hi Alex. Like xxranikxx said, the patch didn't fix the problem; "loading failed" is still there with no change.


Return to “Help & Support”

Who is online

Users browsing this forum: No registered users and 1 guest